Returns & Exchanges
Due to the perishable nature of our stone-ground chocolate, we are unable to accept returns, but we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please reach out to us within 14 days for a replacement or store credit.
Inspect Your Shipment
Upon arrival, please check your chocolate for any damage caused during transit or issues related to temperature sensitivity.
Contact Support
Email our customer care team with your order number and a brief description of the issue to initiate a quality claim.
Provide Documentation
Include clear photographs of the damaged product and the shipping packaging so we can better assist you and improve our shipping process.
Resolution
Once reviewed, we will issue a replacement shipment or a digital gift card to ensure your Taza experience is nothing short of amazing.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing